Ordering
Delivery Information
When your parcel leaves, when it should arrive, what free shipping covers and what to do when tracking stops moving.
Timings
From Checkout To Doorstep
Working days exclude weekends and public holidays.
| Stage | Timing | What happens |
|---|---|---|
| Order placed | Immediately | A confirmation email arrives with your order number. If you ordered three or six bottles, the six bonus guides arrive in the same few minutes. |
| Processing | 1–2 working days | The warehouse picks and packs your order. Weekend and public holiday orders start counting on the next working day. |
| Dispatch | On day 1 or 2 | A tracking number is emailed the moment the carrier scans the parcel. Check spam if it has not appeared. |
| In transit, US | 5–7 working days | Typical door-to-door time inside the continental United States. |
| Alaska, Hawaii, forces addresses | 7–12 working days | Longer, and worth allowing for when you calculate a reorder. |
| Delivered | — | Parcels are plain and carry no description of the contents on the outside. |
What Free Shipping Covers
Standard delivery inside the United States is free on three and six bottle packages. On the two bottle package delivery is calculated and shown at checkout before you pay, so you always see the total first.
Free means free. There is no handling fee added later and no charge appears afterwards on your statement.
Tracking
Your tracking number is emailed at dispatch. It can take up to twenty-four hours to become live on the carrier site, which is normal and not a sign that anything has gone wrong. A parcel that shows no movement for three working days after that is worth chasing.
If tracking has stalled or the parcel is late: contact the checkout that took your order first, with your order number to hand. They hold the carrier relationship and can open a trace. We are happy to help you find the right route if you write to care@geelagen.com.
Wrong Address, Damaged Box, Missing Bottle
Wrong address. Write immediately. Before dispatch it is usually a simple fix; after dispatch the parcel has to complete its journey and be returned before anything can be redirected.
Damaged in transit. Photograph the box and the bottles before you unpack anything further. That photograph is what makes a replacement straightforward.
Short shipment. Count the bottles against your confirmation email and get in touch the same day. These are picking errors and they are resolved quickly.
International Orders
Availability outside the United States varies by country and is shown at checkout once you enter your address. Where international delivery is offered, customs duty and local tax are the responsibility of the recipient, transit times are longer and less predictable, and the sixty day guarantee window still runs from the date your card was charged rather than from delivery.
Answers
Delivery Questions
The questions our customer care team answers most often.
Is the packaging discreet?
Yes. Parcels are plain, and nothing on the outside describes the contents. Your bank statement will show the checkout processor's descriptor rather than a product name.
Can I change my order after paying?
Contact the checkout immediately. Before the warehouse picks it, most changes are possible; once a parcel is scanned, it has to travel.
Do you deliver to PO boxes?
Usually yes for standard delivery, though it depends on the carrier assigned to your address. The checkout will tell you at the point you enter it.
How fast do the bonus guides arrive?
Within a few minutes of checkout, by email, and long before the bottles. They are separate from the physical shipment entirely.
Does the guarantee start at delivery or at payment?
At payment. Sixty days from the date your card was charged, which is stated the same way on our guarantee page.